ANNELIES DELAERE
A swiss knife
100% Made in Belgium
Annelies Delaere
100% self-made office manager, I’ve walked the path helped on my way by beautifull, professional and human encounters.
Experience
All this time I’ve only had one thing in mind:
Make life easier for my customers by giving them
an excellent service
- Creative
- Outgoing
- Rigorous
- Authentic
- Dynamic
- Inquisitive
- Consistent
- Flexible
- Enterprising
- Tolerant
- juggle between French, Dutch & English easily
- handle projects on a national and international level
- adapt and respond to changing work situations and environments
- appreciate working with people with various backgrounds & convictions
- anticipate customer needs
- offer a continuous improvement of services
- analyze your workflow and propose automation tools
- go further than my initial mission and develop new skills on the way
- be authentic and true
- that each one of us desserves respect and should be able to fulfil him-/herself on a professional & personal level
- that the professional journey is much more than stacking up hard skills. It’s above all a human adventure!
- that we all have the power to change the things we put our mind to
Values
- Humility
- Integrity
- Kindness
- Respect
- Professionalism
- Rigor
- Social and environmental sustainability
CAREER PATH
Case Law Analytics (startup IA / Legaltech), Nantes (France)
- CRM management
- Commercial back-office
- Assistant account manager & director
iAdvize (start-up / conversational marketing), Nantes (France)
Duties:
- Supervising multi-disciplinary teams of staff including cleaning and maintenance (design and requirements ++)
- Overseeing and agreeing contracts and providers for services including cleaning, catering and maintenance
- Managing budgets and ensuring cost-effectiveness
- Relocating offices and make decisions about leasing
- Put daily catering into place
- Security / prevention
- Assistant business travel
- Expenses
- Back-up internal events
- Translations
- Onboarding new colleagues
- Reception
Examples of projects I’ve handled:
- Putting into place corporate catering for 200 people, from scratch.
- Implementing and branding satellite offices in London, Düsseldorf & Madrid. Assisting on the Boston office.
- Move satellite offices (max 15 people) on an international level and assistant on the move of the headquarters (200 employees)
- Switching the cleaning team to a day job
- Organisation of a monthly breakfast for 180 employees + communication
- Green team: organisation of actions that increase social & environmental awareness, like a 0% waste lunch during the Green Week
- Draft of the presentation of the Office Management Team and welcoming newcomers each month.
- Handle logistics for the delivery & installation of the retractable seating in the events space.
RHDHV (Environmental engineering firm), Belgium
Duties:
- Administratif support on projects and public tenders
- General services
- Translations
- Composition of files for the reimbursement of soil remediation mesures for Lukoil, Shell and Total
- Facility Management
On top of my regular job, I offered to organize the annual corporate event for the Belgian offices (about 60 people)
event organization
- project and budget management
AGC Flat Glass Europe sa (Long-float glass producer), Belgium
Duties :
- Customer service (in French and English)
- Organising transports
- Planning management: glass cutting line
Paint&Co – RD-Coatings (Coatings producer), Belgium
Missions:
- Customer service & commercial back-office (in FR, NL, ENG and DE)
- Export management (UE, USA, Afrique, Japon, EAU)
- Translations technical data sheets, security sheets and technical coating prescriptions (in FR, NL, ENG and DE)
- Assistant raw materials management
Acquired skills:
- Customer management on an international level
- Export formalities
- Sales administration and after sales service
- technical and commercial translations
PolyOne Belgium (Polymer producer), Belgium
Duties:
Trilingual administrative and commercial customer service management
Papyrus Book Agency (Import and distribution of English books), Belgium
Duties:
- Customer service (in FR & NL)
- Order input
- Input suppliers deliveries
- Contact after sales service, suppliers in UK & US
Acquired skills:
- Customer service and suppliers management
Geopress (Marketing Agency), Belgium
Analysing written press in FR, ENG & NL for the composition of press-books
On a personal level?
Epicurean
Enjoying everything life has to offer!
Sporty
Hiking, biking, Body-Combat, swimming...as long as I can move around!
Big fan of the great outdoors
I just love being around when all nature's elements go crazy!